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Frequently Asked Questions

Our Twigtale Stories

What age range are your books intended for?

Our books are written specifically for children between the ages of 2-8. However, they may be of service to children outside that age range. We encourage you to look at the preview provided for each of our titles and see if our books will be engaging to your child.

What are they supposed to do?

Our books are designed to tell your story. Each of our titles was created with a more specific goal that will depend on the type of story you select. We have books about common childhood challenges, family changes, identity, love, separation anxiety and grief. Please see our individual books descriptions for details on what you can expect from that story. Our highest intention is that Twigtale books help parents talk to their children and help children deal with stressful transitions. Luckily, that’s exactly the feedback we receive daily.

These are not coffee table books meant to sit unused. Our books are designed to be read over and over again!

Who should use the site?

The site is intended for parents, caregivers, adult family members and helping professionals of young children ages 2-8. Children under the age of 13 may not use the site; please refer to our Terms of Use for more details.

Our Storyboard App

What is it?

Storyboard is an app that help families capture otherwise fleeting moments. Featuring editable templates such as Family Trip and Graduation, Storyboard makes it quick and easy for anyone to create a photo-driven story in real-time.

Where do I download it from?

The Storyboard App is available in the Apple iTunes store here.

We don’t have an Android app yet, but please email us at support@twigtale.com and we will notify you when it’s ready.

Can I see my Storyboard stories on www.twigtale.com?

Yes! You can view and even edit stories that you start on your Storyboard app as long as you are logged in on the app. Just log in to www.twigtale.com and click on My Books. Your Storyboard stories will be listed there. Please note that changes made to your Storyboard story will not be reflected in the app.

Our Books

What should I expect?

All our titles are printed with a glossy finish softcover sure to be loved by your little ones.

We have a hardcover option for our top selling titles. Our hardcovers are finished glossy to ensure longevity.

All the internal pages of the book are printed on archival quality page with a semi-gloss finish and perfect bound (meaning no staples and completely kid-friendly).

Everything is printed in the U.S.

What do the books look like?

Our books all have 20-28 interior pages depending on the story. Our softcovers measure 8.5" x 8.5" and our hardcovers are slightly larger at 9" x 9".

You'll be able to see the design of the book as you are customizing it.

You can also return to those pages before you select "Finish the Book" to fill in any missing photos.

Building the Book

How do I save my changes to my Twigtale book?

Everything is saved on the fly. You can even leave the site, and come back to make changes as well. The book isn't final until you order the book.

Can I create a Twigtale book on my phone or tablet?

Absolutely. Our site is fully responsive, so visit http://www.twigtale.com/ from your mobile device and start building.

How do I add images to the book?

If you hover over the page while building the book, you’ll see if there’s already an area to add a photo. There are two ways to upload a photo to that page. You can drag and drop a photo from your desktop, or you can click that area and select a file to upload into that page.

There are some pages that allow you to add a photo area into the page. Just hover over the page, and you’ll see a button to “add photo”. When you click on that, you’ll see a photo area on the page where you can upload a photo.

How do I edit the text?

Most of the text in all our books is editable. Hover over the text, and click into the highlighted area, and you’ll be able to delete the text and edit.

What browsers do you support?

We support the latest versions of Chrome, Safari and Firefox.

Placing an Order

How much do Twigtale books cost?

Softcover titles cost $19.99, hardcover titles cost $29.99. Tax will be charged to customers shipping to California. We do offer coupons and sales from time to time, so be sure to check your email!

Why can't I choose a different cover for my book or different page backgrounds?

Our goal is to give you a customized experience in as little time as possible. Once you have gathered your photos, we hope you are able to create a book in 15 minutes or less. Therefore, our book covers and page backgrounds cannot be changed at this time. However, we always welcome your feedback! Please contact us at support@twigtale.com with your comments.

How long will it take to receive a book?

Our books ship in 2-4 business days within the US.  All books are shipped via USPS Priority Mail.

Do you ship outside of the US?

Not at the moment, but email us at support@twigtale.com with your email address and country and we will reach out when we launch there.

How much does shipping cost?

Shipping is free inside the US.

Can I order multiple books at the same time?

Currently each order needs to be placed individually. Because we have free shipping, this will not impact your cost.

Can I track my order?

You can find your USPS tracking number in your Twigtale library under “My Books” and then “Ordered.”

Why is my Discount Code not working?

Discount codes may be used only during the time of a specific promotion. Please check our homepage or Facebook page for current promotions.

When will I be charged?

You will be charged at the time of the order. Our printers are then automatically notified to begin printing your book.

Is it possible to place a bulk?

Please contact us at support@twigtale.com to discuss our ‘Back to School” Program or to find out about our bulk discount pricing.

What is your returns and refunds policy?

We have a 100% satisfaction guarantee.  If you are not happy with any aspect of your book, please contact us at support@twigtale.com or (323) 741-1115 so we can assist you.

Zulily Customers

Where do I redeem my Zulily voucher?

After you click "Finish Book", you'll be taken to the check out form. Following the shipping address, and credit card information, there's a text box for Gift Code. Enter your Zulily voucher here and click "Apply" and the order total will reflect your discount.

When does the Zulily voucher expire?

The voucher will expire midnight, PST on February 11, 2016. After that date, the amount that you paid for the Zulily voucher will act as credit towards your Twigtale purchase.

Still have questions? Let's talk!

Email us at support@twigtale.com or call us at (323) 741-1115. We usually respond within 12 hours.